how to contact plr

Please Note: Due to legal requirements to protect confidentiality, we are not permitted to discuss a registered owner’s affairs with anyone other than the registered owner identified on our records.  This policy applies unless we have received official documentation (such as Power of Attorney) which allows a nominated individual to act on their behalf.

 

You can now complete our Ringback Form to request a telephone reply from a member of the PLR team.

Alternatively, you can contact the PLR office by post, telephone or via our Feedback Form.

Public Lending Right
First Floor
Richard House
Sorbonne Close
Stockton-on-Tees
TS17 6DA


Tel: +44 (0)1642 604699

If you have an author/book query, encounter problems with our online registration service, have a press or policy issue or a more general comment to make, please complete our Feedback Form which will be forwarded to the relevant member of staff at the PLR office.

For security purposes we are unable to accept changes of address or payment details via un-secured email.

You can amend your address via the following options;

  • Signed letter
  • Over the telephone, providing that the required security details are provided
  • You can submit your details electronically via the online registration service.

You can amend your payment details via the following options;

Please note that we are unable to accept new payment details over the telephone.

Complaints procedure

At Public Lending Right we aim to provide our customers with an efficient, courteous and timely service. We constantly strive to maintain and improve the way we work and the quality of service we offer. Our Customer Service Standards take account of the Six Central Goverment Standards of Customer Service.

If you are unhappy out the standard of service that you have recieved from PLR, please review our Complaints Procedure.

 

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