How Are We Doing? - Questionnaire to Authors

HOW ARE WE DOING ?

We want to make sure that you are happy with the service that we are providing. In order to help us maintain our high standards, we would be grateful if you could spare a few minutes to complete and submit (at the bottom of the page) this questionnaire. Please indicate your answer in the multiple choice questions by clicking in the appropriate button.

How would you rate the speed of our service?
Excellent	Good	Satisfactory	Poor*
How would you rate the accuracy of our service?
Excellent	Good	Satisfactory	Poor*
How easy to use and useful are the forms,documents and other literature?
Excellent	Good	Satisfactory	Poor*
If you have received written communication from us, how would you rate its helpfulness and clarity?
Excellent	Good	Satisfactory	Poor *	N/A
If you have spoken to a staff member, how would you describe the level of service?
Excellent	Good	Satisfactory	Poor *	N/A
Have you had trouble understanding the PLR rules?
Yes*	No
*Please give further details in the comments box provided Do you have any comments on the current level of service provided? (If you have marked any of the above “poor” or if you have had trouble understanding the rules we would be grateful if you could provide further details here)

How do you think our service could be improved?

Please enter your name and PLR number below if you wish for a member of PLR staff to contact you regarding any of your answers.
PLR Number/User-id:
Name:
Email:
You will not be able to submit this form without entering your name and email address in the box above. This information is confidential and will only be used to reply to any comments you may wish to make. All answers will only be used to improve the service. Thank you for taking the time to complete this survey.