PLR aims to meet most requests for information free of charge.

Any charges for information made available are set out in the Publication Scheme, eg priced publications such as the Annual Report.

If you request information not available under the Scheme, our aim is to provide it to you free of charge. PLR will not make any charge for responding to requests where the information required takes less than half a day of staff time to supply. Charges may also be made for the actual costs of photocopying large amounts of printed material, for postage of large amounts of material, for computer processing time, and for supplying any disks (, or) tapes (or videos).

Above the half-day staff time threshold charges will be made according to the averaged hourly rates of the staff undertaking the work. Charges are designed to cover the cost of processing the request for information and are payable whether or not the information requested can be supplied in full. They may not exceed the cost of providing the service to those paying the charge. Orders for large amounts of photocopying (100 pages or more) will be charged at 5 pence per page.

We will keep applicants informed at all stages both of the likely charges to be made, by providing an estimated charge, which is normally payable before further work is undertaken; also of any rights of appeal.

The form in which information is given will normally be the most cost effective from PLR's point of view. Those enquirers wishing to have information in a particular form should enquire about such availability when making their application.