Your password is case sensitive and contains between 6 and 25 characters and at least one number. You chose your password during the login application process. If you have forgotten your password, you should click on the Forgotten Password link inside the Online Account Help box. Providing that you answer your memorable questions correctly, you will be able to choose a new password and you can log into your account immediately with your User ID and new password. Alternatively, you may telephone the office on + 44 (0)1937 546030. After going through security questions, we can request a password re-set on your behalf.