Your User ID consists of the first two letters of your surname, followed by a number and then first two letters of your forename. Confirmation of your User ID was emailed to you when your account was activated. If you have forgotten your User ID, you should click on the ‘Forgotten User ID’ link within the Online Account Help box. Providing that you answer your memorable questions correctly, and that your email address matches what we hold on our records, your User ID will be emailed to you immediately. Alternatively, you may telephone the office on + 44 (0)1642 604699. After going through security questions, we can advise you of your User ID over the telephone.